violin FAQ
Users ask us about account setup, deposit and withdrawal timings, game rules, and how we protect account data. This page answers the most common questions we receive about registering on violin, funding your account, understanding settlement windows, and security practices.
We've organized answers by topic so you can find information quickly. If your question isn't here, or if you need real-time help with a technical issue or account problem, contact our support team via in-app chat or email. For detailed policies on account terms, payment methods, and jurisdiction restrictions, read our terms and conditions and legal notice
This FAQ covers the basics of using violin — account creation, payment methods available in your region (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment), withdrawal review timings, and account security. It also explains how to find rules for specific games and markets before you start betting. Use the search or topic headers below to jump to your question.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and review timings
- Game rules and offersfootball betting, live-dealer tables, slots, esports markets, and promotional offers
- Security and account caredata protection, account verification, and jurisdiction notice
Account opening has five steps. First, fill in the registration form with email, username, password, and mobile number, then click "Create account". Second, check your email for a verification link and click it to activate your account. Third, log in and add a payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). Fourth, make your first deposit. Fifth, before withdrawing for the first time, upload your KYC documents (national ID photo and proof of address). Once KYC is approved, you can withdraw. The entire process from email verification to first withdrawal typically takes one to two business days, depending on how quickly you provide KYC documents.
Account opening has five steps. First, fill in the registration form with email, username, password, and mobile number, then click "Create account". Second, check your email for a verification link and click it to activate your account. Third, log in and add a payment method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). Fourth, make your first deposit. Fifth, before withdrawing for the first time, upload your KYC documents (national ID photo and proof of address). Once KYC is approved, you can withdraw. The entire process from email verification to first withdrawal typically takes one to two business days, depending on how quickly you provide KYC documents.
We at violin encrypt your personal data (email, ID number, payment details) using SSL encryption. Your password is hashed so we cannot see it in plain text. Your payment-method details are encrypted and stored securely; we do not retain full credit-card or bank-account numbers after a transaction completes. We do not share your personal information with third parties except where required by law (e.g., for anti-money-laundering compliance or law-enforcement requests). Your bet history and account balance are stored in our encrypted database. You can request a copy of your data or ask us to delete it by contacting our support team. Our servers may be located outside your jurisdiction, but we apply the same encryption standards everywhere.
Payments and transactions
Yes. We support deposits from mobile banking, local payment, online payment, and e-wallet via direct bank transfer or through mobile banking (Quick Response Code Indonesian Standard). You can also deposit via e-wallets: local payment, online payment, e-wallet, mobile banking, and local payment. When you add a payment method on violin, select your bank or e-wallet from our list. For bank transfers, we provide an account number or online payment code — transfer the amount you wish to deposit, and your account will be credited once the transfer clears (typically within minutes to one hour). For e-wallets, you authorize the transfer in the app and your deposit is credited immediately. Withdrawal requests are processed to the payment method you used to deposit, subject to identity verification.
Withdrawal requests are reviewed by our compliance team and typically processed within one to three business days, depending on the time of day you submit and whether additional verification is needed. If your account has completed KYC verification and has no pending flags, the review is usually faster. Large withdrawals or withdrawals during holidays (e.g., Idul Fitri, Idul Adha, Imlek, Nyepi) may take longer. Once approved, the funds are sent to your chosen payment method — bank transfers typically arrive within 24 hours, and e-wallet transfers (e-wallet, mobile banking, local payment, online payment, e-wallet) are usually instant. You can track your withdrawal status on your dashboard.
Free bets and free spins are promotional offers that credit your account with a limited amount of play balance on specific games or markets. These are not cash; they can only be used within violin. Free bets typically appear in your account after you meet certain conditions (e.g., after your first deposit, or as a seasonal promotion during Idul Fitri or Piala AFF). Free spins are usually for slot games like Aviator, Sweet Bonanza, or Gates of Olympus. When you receive a promotional offer, the terms will appear in your account notifications and on the promotions page. Check the expiry date and game restrictions — free bets on slots cannot be used on sportsbook markets, and vice versa. Any winnings from free bets or spins are credited as real balance once you meet the play-through requirement (details shown in the offer terms).
Game rules and support
Before you place your first bet, read the rules for your chosen market or game. For sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), each market has specific settlement rules: for example, how bets are settled if a match is postponed, what counts as a valid goal, and when odds are locked. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), understand the house edge and the specific rules for that table variant. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), read the paytable and volatility note. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), check whether bets are settled on official tournament outcomes. All rules are linked within each game or market on violin. If you are unsure, contact our support team before placing your first bet.
Our support team is available via in-app chat and email. Open a support ticket by clicking the help icon in your violin account, then selecting your issue category (account, deposit/withdrawal, game rules, technical issue, or other). Describe your problem in detail and include any relevant information (your username, transaction ID, or error message). Our team will respond to in-app chats during business hours. For email support, write to our support address and include the same details. Response times depend on volume, but we aim to reply within a few hours for urgent issues and within one business day for general questions. If your issue is urgent (e.g., you cannot log in before a Liga 1 match you wanted to bet on), use the in-app chat so our team sees it immediately.
Security and account care
We strongly recommend enabling two-factor authentication (2FA) on your violin account. You provide your mobile number during registration, and you can enable 2FA in your account settings. With 2FA enabled, you receive a one-time code via SMS each time you log in from an unrecognized device. This prevents unauthorized access even if someone obtains your password. You should also set a strong, unique password (at least 8 characters, including uppercase, lowercase, and numbers). Change your password regularly, especially if you suspect it has been compromised. Never share your password with anyone, and do not log in on shared computers. If you receive unexpected login alerts or believe your account has been compromised, contact our support team immediately. We provide password-reset links via email so you can regain access without exposing your credentials.